Refund and Return Policy
Effective date: September 4, 2026
Business: Single
Address: 15 Randall Hts, Middletown, NY 10940, United States
Email: contact@visiovanceit.com
2.1 Satisfaction guarantee
Single wants customers to be satisfied with their purchases. If you are not satisfied for any reason, contact us within 90 days of delivery to request a refund under this policy.
For products covered by a satisfaction guarantee, a product may be returned even if it has been opened or used, including an empty container, unless a different condition was clearly stated at the time of purchase or applicable law requires otherwise. This guarantee does not limit any mandatory consumer rights.
2.2 How to request a return or refund
Before sending anything back, email contact@visiovanceit.com with your name, order number, delivery address, the reason for the request, and any relevant photos or details. We will provide return instructions and, where applicable, a return address.
Please wait for our instructions before shipping an item. An item sent to an address other than the one provided by our support team may not be received or processed.
2.3 Refund processing
After we receive and review the returned product, we will notify you whether the refund is approved. Approved refunds are generally issued to the original payment method within 5–10 business days after approval. Your bank or payment provider may require additional time to post the credit.
Unless the product was defective, damaged, incorrectly supplied, or otherwise required by law, original shipping charges and return shipping costs are not refundable. If a refund is approved, it will normally cover the eligible product price and applicable taxes, subject to this policy and applicable law.
2.4 Damaged, defective, or incorrect orders
If your order arrives damaged, defective, or different from what you ordered, contact us at contact@visiovanceit.com as soon as possible and, where possible, within 7 days of delivery. Include your order number and photos of the product and packaging. We may offer a replacement, reshipment, or full refund at no additional cost, as appropriate.
2.5 Non-returnable items and exclusions
Unless covered by the 90-day satisfaction guarantee or required by law, the following may be excluded from return or refund: gift cards; products marked final sale; products damaged through misuse or unauthorized modification; and products returned outside the applicable return period. Any exclusion will be interpreted consistently with mandatory consumer-protection laws.
2.6 Exchanges
We generally replace products only when they arrive damaged, defective, or incorrect. To request an exchange, contact contact@visiovanceit.com with the order number and a description of the issue.
2.7 Late or missing refunds
If an approved refund has not appeared, first check your bank or payment account and contact your card issuer or payment provider. If the refund still has not appeared after 10 business days, contact us so that we can investigate.
2.8 Refused or undeliverable packages
If an order is returned because it was refused, unclaimed, or sent to an incorrect address supplied at checkout, we may deduct non-refundable shipping, handling, or return costs from any refund to the extent permitted by law. Contact us before placing a replacement order.
2.9 Payment disputes
If you have a concern about a transaction, please contact us first at contact@visiovanceit.com so that we can try to resolve it promptly. This request does not restrict your legal right to contact your payment provider or exercise any statutory right.
2.10 Changes to this policy
We may update this policy by posting a revised version on this page with a new effective date. The policy in effect when an order is placed will generally apply to that order, subject to applicable law.
